IT for Healthcare
Patient care is the priority. Charts that load in two seconds, audit logs that survive an HHS request, and a help desk that answers when a check-in laptop dies on a Monday morning — that's the IT we run for clinics, multi-site groups, and specialty practices across the country.
The five problems we fix first in healthcare.
These are the patterns we hear in the first call, every time. The order matters — solving them in this sequence keeps the work calm and the budget predictable.
- 01
EMR slowness or downtime ruins schedules
When the EMR lags, every encounter falls behind. We tune workstations, network paths, and identity flows so the chart opens before the patient is seated.
- 02
Audit-trail gaps put your BAA at risk
A missing log is a finding. We deploy log retention, access reviews, and quarterly evidence packs that pass muster under a sudden HIPAA audit.
- 03
Phishing aimed at front-desk staff
Healthcare is the most-phished industry in the country. We deploy MFA, conditional access, and quarterly phishing simulations targeted to scheduling and billing teams.
- 04
Backup that hasn't been restore-tested
A backup is a hope until it's restored. We run restore drills with your specific EMR + PACS combination, with documented RTO and RPO that match your tolerances.
- 05
Vendor sprawl across modalities
Imaging, lab, billing, scheduling, telehealth — each vendor wants its own tunnel. We act as your single point of vendor coordination so nobody on your team has to.
The healthcare playbook.
- 01
Every healthcare engagement starts with a HIPAA risk assessment — not a generic IT audit. We map every system that touches PHI, every account with access, and every place data leaves your network. The deliverable is a plain-English readout you keep.
- 02
We design environments around the way clinics actually work: shared workstations that lock fast, MFA that doesn't tax the workflow, fast roaming Wi-Fi on the floor, and identity that off-boards in real time when staff turn over.
- 03
For multi-site groups we build a single tenant with site-aware policies — so a sub-acute facility can have stricter rules than a rural clinic without splitting your IT into five problems.
- 04
On the security side, we pair endpoint protection (Defender for Business or CrowdStrike) with managed detection and response. Real humans watch the alerts at 2 AM so you don't have to.
Aligned with the rules your auditors ask about.
HIPAA Privacy & Security Rules
Risk analysis, sanction policy, technical safeguards, audit controls, transmission security, contingency planning. Documented, evidenced, refreshed annually.
HITECH
Breach notification readiness, BAA management with sub-contractors, encryption-in-transit and at-rest enforcement.
State privacy laws
Multi-state operations covered for state-specific rules (NY SHIELD, CA CMIA, TX 181). Data residency configured per state when contracts demand it.
42 CFR Part 2 (when applicable)
Substance-use disorder records get the elevated controls they require. Most groups don't need this; the ones that do really need it.
Tools we know inside out.
We bring vendor relationships and deployment muscle for the platforms that run healthcare every day.
Services that fit healthcare.
Multi-state outpatient group, 9 clinics, 320 staff
Ahead of an HHS audit window, we ran a 14-day risk analysis across all sites, deployed conditional access + MFA universally, consolidated three EMR vendors' connectivity through a single hardened jump host, and rebuilt the backup chain with quarterly restore drills. The audit conversation took 35 minutes; the previous year it had taken three days.
Tell us about your healthcare environmentCommon healthcare questions.
Don’t see yours? Drop us a note — we answer every email personally, usually within the hour.
Will you sign a BAA?
Yes. A signed Business Associate Agreement is part of every healthcare engagement — and we make sure your downstream sub-contractors (cloud platforms, monitoring tools, backup vendors) have one too.
Can you support our existing EMR?
We support every major EMR — Epic, Cerner/Oracle, Athena, eClinicalWorks, NextGen, Kareo, DrChrono, PointClickCare, and most of the smaller ones. If you're on something niche, tell us; we've probably worked with it.
How do you handle PHI in backups?
Encrypted in transit and at rest, with key management you control if you want it. Backups land in an immutable tier that's isolated from your domain admin so ransomware can't reach them.
What happens if there's a breach?
You get a documented incident response plan in your onboarding kit. We have a 4-hour SLA on initial breach response; we coordinate with your privacy officer and counsel; and we help draft notification timelines if HHS requires it.
Do you support telehealth platforms?
Yes — Doxy.me, Updox, Zoom Healthcare, and direct platform integrations. The bar isn't "does the call work" — it's "does the call work, with PHI controls, on a tablet, over LTE, when the parent is in their car."
Leading IT
Solutions.
Tell us about your stack, your bottlenecks, your wishlist. We’ll send back a written plan inside 48 hours — no pitch deck, no pressure, no contract talk until you ask for it.