IT for Hospitality
Front desk doesn't care that your PMS license expired — they care that the guest standing there can check in. We run the IT for hospitality operations where the stakes are measured in minutes, the workflows are 24/7, and PCI scope is non-negotiable.
The five problems we fix first in hospitality.
These are the patterns we hear in the first call, every time. The order matters — solving them in this sequence keeps the work calm and the budget predictable.
- 01
PMS or POS down at peak hours
Failover paths, redundancy, and a help desk that picks up at 2 AM. Lost revenue per minute is too high to wait.
- 02
Guest Wi-Fi that doesn't scale at peak
A wedding party of 200 with 600 devices crashes a poorly-designed network. Density-aware AP placement, captive portals that don't fail, sponsorship-friendly customization.
- 03
PCI scope creeping into back-office
PCI scope reduction matters — keep cardholder data in tokenized vaults, segment payment networks, and avoid scope creep onto staff laptops.
- 04
Cross-property identity fragmentation
Multi-property brands need centralized identity that spans the portfolio. A staff member transferring properties shouldn't need a new email.
- 05
Vendor sprawl on the back office
Channel managers, revenue management, accounting, payroll, F&B — each with its own integration. We act as your vendor-coordination POC.
The hospitality playbook.
- 01
Hospitality engagements start with a property walk-through. We map every cash register, kiosk, PMS workstation, AP, switch, and back-office laptop in person. The deliverable is a network diagram and PCI scope map you keep.
- 02
Network design is density-aware: AP placement designed for peak occupancy, not "average," with separate VLANs for guest, staff, BOH, and payment. Captive portals branded to the property and tested under load.
- 03
PCI scope reduction is a primary objective. Tokenization at the POS, payment networks segmented from corporate, scoped scanning quarterly. Most properties we onboard see PCI scope shrink by 60-80%.
- 04
Operationally we cover the property 24/7 with a help desk that knows the difference between "the PMS is slow" and "the PMS is down" — and escalates accordingly.
Aligned with the rules your auditors ask about.
PCI DSS
Quarterly scans, annual SAQ assistance, network segmentation to keep scope minimal. We coordinate with your QSA when full audit applies.
State data-breach laws
Multi-state hotel and restaurant chains covered for state notification timelines and required content.
GDPR for international guests
Properties serving European guests covered for GDPR data subject requests; integrations with PMS for guest-data export and deletion.
ADA for guest-facing tech
Captive portals, kiosks, and digital displays designed for ADA compliance.
Tools we know inside out.
We bring vendor relationships and deployment muscle for the platforms that run hospitality every day.
Services that fit hospitality.
Boutique hotel group, 8 properties
Reduced PCI scope across the portfolio by 72% via tokenized POS and payment-network segmentation. Replaced a single shared SSID with property-branded guest Wi-Fi at peak-occupancy density; complaints dropped to near zero. Centralized M365 identity across properties; staff transferring between properties retain their accounts.
Tell us about your hospitality environmentCommon hospitality questions.
Don’t see yours? Drop us a note — we answer every email personally, usually within the hour.
Can you support our PMS?
Yes. Opera, Cloudbeds, Mews, Stayntouch, and most major and boutique PMS platforms — including their integrations to channel managers, revenue management, and accounting.
How do you handle PCI compliance?
Scope reduction first (tokenization, segmentation), then quarterly scans, annual SAQ assistance, and coordination with your QSA when full audit applies. Most properties we onboard see scope shrink 60-80%.
Can you scale guest Wi-Fi for events?
Yes. Density-aware AP placement, captive portals that hold under load, sponsorship-friendly branding, and event-day support if you need it on call.
Do you do onsite dispatch?
Yes — within named regions. For 24/7 properties we deploy on-call rosters with documented escalation. For multi-property brands we coordinate dispatch from a central NOC.
What about restaurant integration with hotel PMS?
F&B charges flow into the room folio without manual re-entry. We integrate Toast, Aloha, and Micros with Opera, Cloudbeds, and Mews properly — including settlement reconciliation.
Leading IT
Solutions.
Tell us about your stack, your bottlenecks, your wishlist. We’ll send back a written plan inside 48 hours — no pitch deck, no pressure, no contract talk until you ask for it.