IT for Small & Medium Business
Most SMBs we work with don't need a full-time IT director — they need adult IT. Predictable monthly cost, a helpdesk that picks up, security that doesn't require a SOC analyst on staff, and a quarterly conversation about what to automate next.
The five problems we fix first in smb.
These are the patterns we hear in the first call, every time. The order matters — solving them in this sequence keeps the work calm and the budget predictable.
- 01
Tickets going to "the one person who knows the system"
Bus-factor of one is a business risk. We document everything; tickets route through a system; coverage is 24/7.
- 02
Cyber insurance renewal got expensive
Carriers want MFA, EDR, and immutable backups. We deploy what carriers ask for and document it for the questionnaire.
- 03
"We'll fix it after Q4"
IT debt compounds quietly. We bake remediation into a quarterly rhythm so the deferred maintenance doesn't become a December outage.
- 04
Onboarding takes a week
New hire on day one without email, laptop, or VPN means a week of paid waiting. We script onboarding to the morning.
- 05
Phishing simulations someone heard about but nobody runs
Quarterly simulations with executive reporting; not annoying, not skipped.
The smb playbook.
- 01
Most SMB engagements start with a free 90-minute assessment. We walk your stack, ask sharp questions, and send back a written readout that ranks gaps by risk and effort. The readout is yours regardless of whether you hire us.
- 02
We deploy a baseline that meets cyber-insurance and most client-questionnaire bars on day one: phish-resistant MFA, EDR on every endpoint, immutable backups, conditional access, written incident response plan.
- 03
Helpdesk is staffed by humans, with first-response averaging under 15 minutes during business hours. After-hours coverage is included, with documented escalation paths.
- 04
Quarterly we present a one-page state-of-IT to leadership: what changed, what's coming, what to budget. No 60-page decks; no surprise invoices.
Aligned with the rules your auditors ask about.
Cyber-insurance baseline
MFA, EDR, immutable backups, written IR plan — the controls carriers ask about during renewal questionnaires. Documented for you to share.
Client cybersecurity questionnaires
Pre-built artifacts for the top 25 questions in F500 vendor questionnaires. Onboarding takes 90 minutes after our setup is complete.
Industry-specific overlays
When your business inherits regulatory obligations from clients (HIPAA-adjacent, PCI, GLBA), we layer the controls that apply.
Tools we know inside out.
We bring vendor relationships and deployment muscle for the platforms that run smb every day.
Services that fit smb.
Professional services firm, 75 employees, two coasts
Inherited a fragmented IT environment with 9 vendors and an MFA gap. Consolidated to 3 vendors, deployed phish-resistant MFA universally, and rebuilt the backup chain. Cyber-insurance renewal premiums dropped 22%. Quarterly leadership review takes 30 minutes; tickets resolved per quarter went from 480 to 110 (most of the original tickets were "Wi-Fi is slow", which we fixed structurally).
Tell us about your smb environmentCommon smb questions.
Don’t see yours? Drop us a note — we answer every email personally, usually within the hour.
How is this different from break/fix?
Break/fix means you call when something explodes. Managed services means we monitor, patch, and prevent things from breaking — and you pay a predictable monthly amount instead of surprise repair invoices.
Do we need to sign a long-term contract?
No. After a 90-day onboarding, our agreements are month-to-month. We earn your business every month — and hand you the keys if you ever leave.
What's included in the flat rate?
Helpdesk, monitoring, patching, antivirus/EDR, backup, basic cybersecurity, vendor management, quarterly business reviews. Big projects (major migrations, new offices) are scoped separately so the monthly stays flat.
Can we co-manage with our internal IT person?
Yes — that's one of our most common arrangements. We back-fill after-hours, deep specialties (cloud architecture, security tooling, M365 tenant work), and let your in-house champion focus on the strategic stuff.
How fast do you respond?
First-response averages under 15 minutes during business hours and under 30 minutes for after-hours P1 incidents. We staff humans, not bots.
Leading IT
Solutions.
Tell us about your stack, your bottlenecks, your wishlist. We’ll send back a written plan inside 48 hours — no pitch deck, no pressure, no contract talk until you ask for it.